Please allow 2-5 working days (find more accurate times on checkout) for processing on normal orders. We ship with Royal Mail and DHL.
Pre-order items require up to 30 days production, with 2-3 working days for transit.
Domestic orders over £80 will have free shipping. We do not ship to PO boxes. Exceptions to shipping rates are noted in item descriptions.
Customers are responsible for customs charges for all international orders, any questions / requirements please contact: email@example.com
We are not responsible for delays caused during ground or air transportation delays, sever weather, or any other circumstances that aren't in our control.
Returns & Exchanges
We do not offer refunds, however we will issue a credit note for full-priced merchandise within 14 days of purchase of your item. The customer is responsible for shipping costs unless agreed otherwise.
All returns must be new. You must attach your write your order number and reason for return with your order. Email firstname.lastname@example.org to start the process.
Customer service enquiries can be emailed to email@example.com.
We monitor emails on Monday, Wednesday, Thursday and Friday. Please allow 1-2 days to hear back. We do not reply on weekends (unless we find the time).
Pre-orders require up to 30 days to manufacture. We do aim to get these to you much, much quicker - this date is given as a precautionary measure. Any questions about your order please contact firstname.lastname@example.org